Contact Support Module

Welcome to the Buro Help Portal! If you are experiencing issues or have questions, our dedicated support team is here to help.

Follow the simple steps below to submit your request.

• Navigate to the left-hand side menu on your Dashboard.
• Click on “Contact Supports” to open the support request form.
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• Provide your email address and include your phone number ensure it’s one you frequently use as our responses will be sent there.

Filling in Your Details:

Enter your full name in the “Full Name” field.

• Provide your email address and include your phone number ensure it’s one you frequently use as our responses will be sent there.

Describe Your Issue:

• Click on the “Reason for Contact” dropdown to select the category that describes your issue or inquiry.
• In the “Your Message” text box, please provide a detailed description of your issue or question. The more details you can provide, the better we can assist you.

Tips for Describing Your Issue:

• Clearly state the problem you are facing or the question you have.
• Include any steps you have already taken to try and resolve the problem.

Submitting Your Request:

• Once you have filled in all the necessary details, double-check the information for accuracy.
• Click on the “Submit Request” button to send your inquiry to our support team.

What Happens Next?

• After submitting your request, you will receive an automated email confirming that we have received your message.
• Our support team will review your request and respond as quickly as possible, typically within one business day.
• You can track the status of your request in the “Mail Tracker” section in the left-hand side menu.

Need Immediate Assistance?

If you need immediate help, consider checking our FAQ section for instant answers to common questions.